The Security Center

What to do if you suspect a security issue

What should you do if you think your online security has been compromised?

Our Client Services representatives are trained to help you. If you suspect you have been a victim of identity theft, or if you receive e-mail that appears to come from us and is asking for personal information or claiming to know the status of your account, please contact us. We can provide assistance, including help with closing your account and opening a new one, should this be necessary.

Credit bureaus and other resources

If you believe you have been a victim of identity theft you should contact the three credit bureaus listed below to place a fraud alert on your credit. A fraud alert prohibits new credit from being established without your approval. Additionally, request a credit report from each bureau. Review each report carefully for any errors or unexplained items and confirm all personal information. Check back by ordering a new credit report periodically (sometimes problems don't show up right away).

Equifax
www.equifax.com
Report fraud: 1-800-525-6285
Order a credit report: 1-800-685-1111
P.O. Box 740241
Atlanta, GA 30374-0241

Experian
www.experian.com
Report fraud: 1-888-397-3742
Order a credit report: 1-888-397-3742
P.O. Box 1017
Allen, TX 75013-0949

TransUnion
www.tuc.com
Report fraud: 1-800-680-7289
Order a credit report: 1-800-916-8800
Fraud Victim Assistance Department
P.O. Box 6790
Fullerton, CA 92834

Although one credit bureau will contact the other two when notified of fraudulent activity, it is a good idea to contact all three yourself so you can check the credit report of each. Be sure to follow up with the departments you contact to ensure necessary steps have been taken.

Make sure to contact every fraud department for all accounts to prevent unauthorized use. Fill out any applicable forms or send them an ID Theft affidavit, available on the Federal Trade Commission's Web site.

File a police report
Identity theft is a crime. A police report can act as proof to your creditors that you are not at fault.
File a complaint with the Federal Trade Commission (FTC)
File a complaint form on the FTC's Web site. When you file this form, the FTC will investigate your situation and respond. You can also report fraud over the phone by calling the toll-free Identity Theft Hotline at 1-877-ID-THEFT or 1-877-438-4338.
Fill out an ID Theft Affidavit
Fill out the ID Theft Affidavit, available on the FTC's Web site, and send it to your creditors to help ensure that you are not held responsible for fraudulent charges made to your account. Some creditors require their own form, so check with each to find out what they need.
Close fraudulently accessed or opened accounts
Closing these accounts safeguards you from future complications. Speak to the fraud department of each of your creditors to find out how to close any fraudulently accessed accounts.
Change all passwords
Change every password for financial services accounts first, beginning with your bank accounts and your accounts with us. Then change any other passwords (for e-mail, for example, or retail accounts) that may have been compromised.
Keep records of everything
Save everything documenting your efforts to repair the damages you incur: e-mails, letters, records of phone calls and the people you speak to, and the results of any contacts.

Additional Resources

Our Client Services representatives are available to help with your questions or concerns. Contact us or look to any of the below resources for additional information and assistance.
Federal Trade Commission (FTC)
See the FTC's site for a variety of information and resources.
Social Security Administration
For information about your Social Security number, how it is used, and how to protect it, visit the Social Security Administration Web site or call them at 800-269-0271.
Mail fraud
If you have been a victim of mail fraud, contact the Postal Inspection Service.
FBI
For information from the Federal Bureau of Investigation, visit www.fbi.gov.
Checks
For problems with checks, contact Telecheck:
www.telecheck.com
1-800-366-2425
International: 1-800-526-5380

Additional Web sites

Residents of Colorado, Georgia, Maine, Maryland, Massachusetts, New Jersey, and Vermont are entitled to a free credit report. Wherever you live, you can get a free credit report if you are a victim of identity theft, if you are unemployed, or if you have been turned down for credit or a job because of a negative report. California residents who are identity theft victims are entitled to free monthly reports for one year. (The above is true even if you've met the free yearly credit report maximum.)

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