The Asset Protection Guarantee
If you lose cash or securities from your account due to unauthorized activity, we'll reimburse you for the cash or shares of securities you lost. We're promising you this protection, which adds to the provisions that already govern your account, if unauthorized activity ever occurs and we determine it was through no fault of your own. Of course, unauthorized activity does not include actions or transactions undertaken by or at the request of you, your investment advisors or family members, or anyone else whom you have allowed access to your account or to your account information for any purpose, such as trading securities, writing checks or making withdrawals or transfers.
We promise this protection if you work with us in four ways:
Keep your personal identifying information and account information secure and confidential because sharing your UserID, password, PIN, or account number or other standard means of authentication with other people means you authorize them to take action in your account.
Keep your contact information up-to-date with us, so that we can contact you in case of suspected fraud;
Review your account frequently and your statements promptly and report any suspicious or unauthorized activity to us immediately in accordance with your Client Agreement.
Take the actions we request if your account is ever compromised and cooperate with our investigation.
If you help us protect you in these basic ways, we'll promise no fine print and no footnotes...just our commitment to protect the assets you entrust to us.