- Visit Equifax online
- Report fraud: 800-525-6285
- Order a credit report: 800-685-1111
- P.O. Box 740241
- Atlanta, GA 30374-0241
Our Client Services representatives are trained to help you. If you suspect you have have been a victim of identity theft, or if you receive email that appears to come from us and is asking for personal information or claiming to know the status of your account, please contact us. We can provide assistance, including help with closing your account and opening a new one, should this be necessary.
If you believe you have been a victim of identity theft you should contact the three credit bureaus listed below to place a fraud alert on your credit. A fraud alert prohibits new credit from being established without your approval. Additionally, request a credit report from each bureau. Review each report carefully for any errors or unexplained items and confirm all personal information. Check back by ordering a new credit report periodically (sometimes problems don't show up right away).
Make sure to contact every fraud department for all accounts to prevent unauthorized use. Fill out any applicable forms or send them an ID Theft affidavit, available on the Federal Trade Commission's Web site.
Identity theft is a crime. A police report can act as proof to your creditors that you are not at fault.
File a complaint form on the FTC's Web site. When you file this form, the FTC will investigate your situation and respond. You can also report fraud over the phone by calling the toll-free Identity Theft Hotline at 877-ID-THEFT or 877-438-4338.
Fill out the ID Theft Affidavit, available on the FTC's Web site, and send it to your creditors to help ensure that you are not held responsible for fraudulent charges made to your account. Some creditors require their own form, so check with each to find out what they need.
Closing these accounts safeguards you from future complications. Speak to the fraud department of each of your creditors to find out how to close any fraudulently accessed accounts.
Change every password for financial sevices accounts first, beginning with your bank accounts and your accounts with us. Then change any other passwords (for email, for example, or retail accounts) that may have been compromised.
Save everything documenting your efforts to repair the damages you incur: emails, letters, records of phone calls and the people you speak to, and the results of any contacts.