TD Ameritrade

Market activity has led to longer than expected phone wait times. Visit our Top FAQs page for ways you can self-service. 

Report a security issue

  • If you think you’ve been a victim of identity theft or received a suspicious email that appears to have come from us, tell us here.

    Report a security issue

    Report a phishing email


    To report lost or stolen checks or debit cards, call 888-723-8504, Option 6

  • Asset Protection

    We work hard to protect client assets. If there is unauthorized activity on your account, we’ll reimburse you for the amount lost.

    Read our Asset Protection Guarantee
  • Financial Statement

    For over 35 years, TD Ameritrade has offered its clients a stable environment to put their investing and trading strategies into action.

    Read our Statement of Financial Condition

Site & Browser Settings

Check your site and browser settings

Computer settings like site timeouts and pop-up blockers can reduce the chances of someone hacking into your computer.

Web site timeout

To protect your account, you will be automatically logged off of TD Ameritrade's site if you are inactive for 55 minutes. To change this default setting, log on to your account and go to Client Service > My Profile > General and locate Timeout Settings in the Web Site section of the page to change your settings.

Review page timeout

To protect your account, the review page you see after placing an order will time out after 90 seconds, unless you have enabled express trading. To remove this default time limit, log on to your account and go to Client Service > My Profile > General. Locate the Review Page Timeout Settings in the Web Site section of the page to change your settings.

Emptying browser cache

Your cache is a location on your hard drive where Web information is temporarily stored. When it is stored, it allows your browser to quickly re-load Web pages. While this helps your computer display Web pages faster, it also stores information about what you've been seeing on your screens, which might include personal and/or financial information. It's therefore a good idea to empty (or clear) your cache regularly so that this information isn't readily available to hackers.

Safely accepting cookies

Cookies are small pieces of data that go between servers and web browsers to track information about users. You must choose to accept cookies from TD Ameritrade in order to use our secure Web site. TD Ameritrade cookies DO NOT contain any personal information. You can configure your computer to accept specific cookies, i.e. TD Ameritrade cookies.

Using pop-up blockers

Pop-up blockers are software programs that keep advertisements and new windows from popping up on your computer screen. Although usually just aggravating, some pop-ups display inappropriate content, while others can be dangerous to your system.

Using a pop-up blocker reduces the potentially harmful threats. For maximum safety, consider changing your pop-up blocker to the highest possible level. But please recognize that our site does contain pop-ups, so you'll have to account for this.

In order to view all information on the site, including most forms, results for symbols and quotes you look up, and the Streamer SuiteTM tools, you must do one of two things: add the TD Ameritrade Web site to your ist of "trusted" sites, or disable your pop-up blocker while you're on this site. Adding the TD Ameritrade site to your list of trusted ones will allow pop-up windows only from this site (and any other sites on your list).

Many browsers, toolbars, and Internet service providers (ISPs) include pop-up blockers as part of their service, so you may have one operating on your computer without realizing it. Check your pop-up settings to help make sure you're safe, and TD Ameritrade to your trusted sites.

  • Check the background of TD Ameritrade on FINRA's BrokerCheck