TD Ameritrade

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satisfaction guarantee

Introducing our Satisfaction Guarantee

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You expect powerful tools, industry-leading education, and dedicated service. And that’s what we aim to deliver, every time. But if for any reason you aren’t satisfied with that experience, we will work with you to make it right and refund any eligible fees or commissions.*

Satisfaction Guarantee details

Fees not covered by the guarantee

While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. These include Program Fees for accounts managed by, or referred to, investment advisors who are not affiliated with TD Ameritrade; Schwab-affiliated investment advisors; or separately managed accounts (SMAs). The guarantee also does not apply to TradeWise Advisors, Inc. fees, market data and news fees, operating expenses charged by mutual funds and ETFs, or interest paid on margin loans.

If you have questions on whether the guarantee applies to any particular fee, please call a TD Ameritrade investment professional for assistance.

Who to contact to request a refund

You can call a TD Ameritrade investment professional 24/7 at 800-669-3900.

Time limits for requesting a refund

Your request must be received within 90 days of the date that the fee was charged.

Refund processing time

Funds will be credited to the account charged in approximately four weeks of a valid request.

#1 overall broker for good reason

We stand behind everything we do. And it shows. StockBrokers.com consistently recognizes us for being the best at the things that matter most to you.


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